Warranty Policy – Brotherhood of Humanity
At Brotherhood of Humanity, we are dedicated to providing reliable and high-quality mobility and accessibility products that enhance independence and daily comfort. This Warranty Policy explains the coverage, duration, and procedures for warranty claims related to the products you purchase from brotherhoodofhumanity.com or our authorized partners.
1. Warranty Coverage
We guarantee that all products sold by Brotherhood of Humanity are free from manufacturing defects in materials and workmanship under normal, intended use.
This warranty covers:
Structural and mechanical defects in mobility aids (e.g., walkers, wheelchairs, scooters).
Electrical component defects (for powered products such as mobility scooters).
Manufacturing or material defects in accessories and support equipment.
This warranty does not cover:
Damage from misuse, improper handling, neglect, or accidents.
Wear and tear due to normal use (e.g., tires, grips, upholstery, batteries).
Damage from unauthorized repairs or modifications.
Products purchased from unauthorized retailers or resellers.
Cosmetic damage (scratches, dents, discoloration) not affecting function.
Failure to follow product maintenance or safety instructions.
2. Warranty Periods
Warranty coverage varies by product category:
| Product Type | Warranty Period | Coverage Details |
|---|---|---|
| Mobility Scooters | 12 months | Covers frame, motor, and electronic components. Batteries: 6 months. |
| Manual & Electric Wheelchairs | 12 months | Frame and motor defects. Tires, upholstery, and batteries: 6 months. |
| Walking Aids (canes, crutches, walkers, rollators) | 6 months | Covers manufacturing or structural defects. |
| Toilet & Bathroom Aids | 6 months | Covers material and manufacturing defects. |
| Children & Youth Mobility Aids | 12 months | Covers defects under normal usage conditions. |
| Accessories | 3–6 months | Depends on product type (contact us for specifics). |
Proof of purchase is required for all warranty claims.
3. Warranty Claim Procedure
If you experience an issue with a product you believe is covered under warranty:
Please contact our Customer Care Team at:
📧 contact@brotherhoodofhumanity.com
Include the following details in your email:
Full name and contact information
Order number and purchase date
Product name/model
Description of the issue
Photos or videos showing the problem
Once received:
We will acknowledge your claim within 3–5 business days.
Our team may request additional information or troubleshooting steps.
If approved, we will provide return or repair instructions.
Depending on the product and issue, we may:
Repair or replace the defective item, or
Issue a store credit or refund, at our discretion.
4. Shipping & Returns for Warranty Claims
If the claim is approved, we will cover reasonable return shipping costs.
If the item is not covered (e.g., damage from misuse or expired warranty), the customer may be responsible for shipping fees.
For larger mobility products (e.g., scooters, powered wheelchairs), pickup or service arrangements may vary by region.
5. Limitations of Liability
To the fullest extent permitted by law:
Brotherhood of Humanity is not liable for indirect, incidental, or consequential damages (such as loss of mobility or use).
Our total liability is limited to the original purchase price of the product.
Warranty service does not extend or renew the warranty period.
This warranty provides specific legal rights, and you may have other rights depending on your jurisdiction.
6. Safety and Maintenance Disclaimer
Proper maintenance and care are essential for safe operation and to ensure warranty validity. Please refer to each product’s User Manual for detailed maintenance and usage guidelines.
Failure to follow these instructions may void the warranty.
7. Contact Us
For warranty support or additional questions, please contact:
📧 contact@brotherhoodofhumanity.com
🌐 www.brotherhoodofhumanity.com
We are here to support you and ensure your mobility needs are met with care and reliability.