Shipping Policy – Brotherhood of Humanity

At Brotherhood of Humanity, our goal is to ensure your mobility and accessibility products arrive safely, on time, and in excellent condition. This Shipping Policy outlines our shipping procedures, timelines, and related terms for orders placed through brotherhoodofhumanity.com.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you’ll receive a confirmation email containing tracking details and estimated delivery dates.

Please allow extra processing time for customized, pre-ordered, or special-handling items such as mobility scooters or electric wheelchairs.

2. Shipping Methods & Delivery Times

We partner with reputable national and international carriers to ensure secure and timely deliveries.

Estimated Delivery Times:

RegionStandard Shipping  
Domestic (within [Insert Country])5–7 business days  
    

Delivery times may vary depending on:

  • Your location and distance from distribution centers

  • Product size and weight

  • Carrier delays or customs processing (for international orders)

Note: Large mobility products (such as scooters, powered wheelchairs, or lift chairs) may require freight delivery and scheduled drop-off. Our team will contact you to arrange a convenient delivery date and time.

3. Shipping Rates

Shipping costs are calculated based on:

  • Total order weight and dimensions

  • Destination address

  • Chosen shipping method

Shipping rates are automatically displayed at checkout before you confirm payment.

We occasionally offer free shipping promotions for specific products or order values — please refer to promotional banners or product listings for details.

4. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email with tracking information

  • A direct tracking link to monitor your shipment’s progress

If you haven’t received tracking details within 5 business days, please contact us at 📧 contact@brotherhoodofhumanity.com.

5. Large & Heavy Item Deliveries

Some mobility and accessibility products (such as scooters, wheelchairs, and bathroom safety equipment) may require special handling or freight shipping.

Important details:

  • Freight deliveries are curbside unless otherwise arranged.

  • The carrier will typically contact you before delivery to schedule an appointment.

  • It is your responsibility to ensure safe access to the delivery location.

  • Please inspect your shipment upon delivery (see Section 6).

If you require white-glove delivery (assembly and in-home setup), please contact our customer service team to confirm availability and additional fees.

6. Inspecting Your Delivery

Upon receiving your order:

  1. Carefully inspect all items before signing the delivery receipt.

  2. If there is visible damage to the packaging or product:

We’ll assist you promptly in filing a claim or arranging a replacement.

7. Shipping Restrictions

We currently do not ship to:

  • P.O. Boxes

  • APO/FPO/DPO military addresses

  • Restricted countries under international trade regulations

Certain products (especially battery-powered mobility devices) may be subject to transport restrictions or special documentation under airline or freight regulations.

8. International Shipping & Customs

For international customers:

  • Customs duties, taxes, or import fees may apply depending on your country’s regulations.

  • These charges are not included in your purchase price or shipping cost.

  • The recipient is responsible for any applicable customs payments upon delivery.

Delays caused by customs clearance are beyond our control but we’ll do our best to assist if needed.

9. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.
We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer, or

  • Delivery delays caused by incomplete or inaccurate information.

If you notice an error, contact us immediately. We can make changes before your order has been dispatched.

10. Lost, Delayed, or Stolen Packages

If your package is delayed, lost, or marked as delivered but not received:

  1. Check with neighbors or household members first.

  2. Contact the shipping carrier using your tracking number.

  3. If unresolved, contact us at contact@brotherhoodofhumanity.com, and we’ll help investigate or file a claim.

Brotherhood of Humanity is not responsible for packages once confirmed as “delivered” by the carrier but will work in good faith to help recover lost shipments.

11. Contact Us

For any shipping questions, special delivery requests, or assistance with tracking your order, please reach out to:
📧 contact@brotherhoodofhumanity.com
🌐 www.brotherhoodofhumanity.com

Our team is here to ensure your order arrives safely and efficiently

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